Privacy Policy

Effective Date: April 13, 2026

1. Introduction

Harborway Home Solutions ("Company," "we," "our," or "us") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or use our services.

By using our website or services, you agree to the terms of this Privacy Policy.

2. Information We Collect

We may collect the following types of information:

Personal Information

• Name
• Phone number
• Email address
• Service address
• Billing information (processed securely through third-party payment processors)

Non-Personal Information

• Browser type
• Device information
• IP address
• Website usage data (pages visited, time spent, etc.)

3. How We Use Your Information

We use the information we collect to:

• Provide and manage our services
• Schedule and complete service appointments
• Process payments and invoices
• Communicate with you about appointments or inquiries
• Improve our website and customer experience
• Comply with legal and business obligations

4. How We Share Information

We do not sell your personal information.

We may share information with:

• Service providers that help us operate our business (such as payment processors, scheduling tools, and email providers)
• Third-party vendors that assist in service fulfillment or business operations
• Legal authorities if required by law or to protect our rights

5. Payment Processing

All payment transactions are processed securely through third-party payment processors. We do not store full credit card or banking details on our servers.

6. Data Security

We implement reasonable administrative, technical, and physical safeguards to help protect your personal information. However, no method of transmission over the internet is 100% secure.

7. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

• Improve website functionality
• Analyze website traffic
• Enhance user experience

You may disable cookies through your browser settings.

8. Your Rights and Choices

You may:

• Request access to your personal information
• Request corrections or updates
• Request deletion of your information (subject to legal or operational requirements)
• Opt out of marketing communications

To make a request, contact us using the information below.

9. Data Retention

We retain personal information only as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.

11. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.

13. Contact Us

If you have any questions about this Privacy Policy, you may contact us:

Harborway Home Solutions
Phone: (445) 545-7772
Email: benjsupport@harborwayhome.com
Address: 1320 Spring House Rd, Middletown, PA 17057